Question 1

How is Polus different from a traditional MSP?

Accepted Answer

We're project-based consultants, not break-fix responders. We focus on fixing root causes—optimizing your Microsoft 365 setup, documenting processes, and building systems that prevent fires instead of constantly putting them out. You get expert-level work without the MSP price tag or long-term contract.

Question 2

What happens after the free discovery call?

Accepted Answer

You'll get a 1-page Next Steps recap within 24 hours. It includes what we heard, top priorities, and recommended packages with starting-at pricing. No obligation—just clarity on what needs fixing and what it would cost.

Question 3

Do I need to sign a long-term contract?

Accepted Answer

Nope. Most of our services are one-time projects (assessments, documentation, M365 setup). We also offer monthly IT Advisory for ongoing strategic help, but even that's month-to-month. No lock-in, no cancellation fees.

Question 4

My team is only 5-10 people. Are we too small?

Accepted Answer

Not at all. Small teams are our specialty. You're big enough to need real IT systems, but too small for a full-time IT person or expensive MSP contract. That's exactly who we help—Oklahoma businesses with 5-50 employees who need expert guidance without the overhead.

Question 5

Can you help with Microsoft 365 and Teams setup?

Accepted Answer

Yes! Microsoft 365 is our primary focus. We help with governance, identity/access management (Entra ID, MFA), endpoint security (Intune), Teams/SharePoint structure, email migration, license optimization, and backup protection. Most small businesses only use 20% of what M365 can do—we unlock the rest.

Question 6

How quickly can you start?

Accepted Answer

Usually within 1-2 weeks after the discovery call, depending on the project. Assessments can often start same-week. More complex projects (like M365 governance or process documentation) need a bit more planning, but we move fast once you're ready.

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How we work

Discovery and Assessment

Planning and Design

Implementation

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Frequently asked questions

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